2024 HireAHelper Review

Bottom line: HireAHelper is the number one company on Move.org’s list of the best moving labor companies. Unlike its competitors, HireAHelper uses professional contractors—meaning the work you pay for gets done by pros. It’s also one of the only companies with a customer service line. However, the extra quality and service come at a price. You can expect to pay an hourly rate about $40 higher than companies that use amateurs. We tend to think HireAHelper is worth the cost.

HireAHelper offers vetted local moving services (with no hidden fees) for everything from packing boxes to unloading your moving container. Much like a flight or hotel booking site, HireAHelper takes a cut from what you pay your mover.

The marketplace’s verified customer reviews help you pick an excellent provider, and you pay nothing until the job is done.

1. It has upfront pricing and no surprise fees.
2. It matches you with fully vetted moving professionals.
3. It offers customer service seven days a week.

• Packing and unpacking
• Loading and unloading
• Furniture rearrangement
• Furniture disassembly and reassembly
• Heavy and bulky item moves
• Junk removal

HireAHelper prices vary depending on what type of service you need. Overall, the company’s rates of approximately $110 per hour are about $40 higher than companies that don’t use professional contractors.

Prices are set by HireAHelper’s local movers. Payment is due the day before the job, or at the time of booking if you're doing it at the last minute. If the job cost goes over the estimate, you can work with your service provider to adjust the bid total. Prices are transparent, so if you find any hidden fees or are asked to pay in cash, follow HireAHelper's advice: "Don't pay it. Call us."

That said, don’t just pick your provider based on the cheapest price. When you use the marketplace, you can sort movers based on their quality, price, or total number of reviews. See what equipment and services each local mover offers, and read verified customer reviews to be sure you pick a company that will do the job right.

One thing we love about HireAHelper? Cancellation is fee-free 24 hours or more before your move. If you cancel within 24 hours of your move, you’re charged for an hour of labor, and if you cancel within an hour of pickup time, you will be charged for two hours of labor.

If things do go wrong, HireAHelper has your back. Every move includes the company’s standard repair coverage, a money-back guarantee up to $1,000 (terms and conditions apply), and full reimbursement if you’re unsatisfied with the service.

Here’s the breakdown of HireAHelper’s coverage options:

• Standard repair coverage: This free coverage protects up to $10,000 of your belongings at $0.60 per pound while they’re in transit and during loading and unloading (if you’re using HireAHelper for this service). It is not available for same-day bookings.

• Service guarantee: If things go wrong, HireAHelper will reimburse what you paid up to $1,000 if the service provider doesn't refund your fee on their own.¹ Depending on your move, this may amount to a full refund.

• Optional full-value coverage: If you hire a service provider with an average review of 4.5 stars or better, you qualify to purchase Full Value coverage via MovingInsurance.com. 

Sure, you could hire Joe Schmo’s Movers off Craigslist to come pack and move your belongings. But what’s your recourse if your favorite watch disappears? Or if they drop your grand piano down a flight of stairs? You’d basically be out hundreds or thousands of dollars to replace those items unless your home insurance covers such claims.

HireAHelper holds the movers in its marketplace accountable and requires them to operate within the law. HireAHelper shares each vendor’s credentials so you’ll know what to expect. These are the details you’ll find in mover listings:

• Insured business status
• Licensed business status
• Crew uniform status
• Background check information
• Insurance and workers’ compensation coverage
• Included moving tools
• Availability to stay beyond the contracted time

HireAHelper also offers complimentary basic insurance coverage and up to $1,000 in reimbursement for moves gone wrong.

When you book through an online marketplace like HireAHelper, you might worry about what happens when things go wrong. Don’t. HireAHelper has a brick-and-mortar office where you can reach real humans who can answer any and all of your burning questions.

If you have a problem with the service provided by your selected mover, HireAHelper will have you try to solve it with that company first. If that doesn’t work, it steps in to resolve issues, and it may even grant full refunds if items are damaged or if pickup or delivery goes awry.

You can reach HireAHelper’s customer service via phone, email, or social media seven days a week during their office hours:

• Monday–Saturday: 6:00 a.m.–5:00 p.m. (PST)
• Sunday: 6:00 a.m.–4:00 p.m. (PST)

The only downside is that these hours don’t extend into the night (sorry night owls), so you’ll need to pay attention to your timing when you’re calling to complain.

Our takeaway: if the service alone doesn’t impress you, HireAHelper’s customer protections and coverage options alone make it worth using over its competitors.

If you hate begging your friends to help you move or simply want to skip packing and hauling boxes yourself, use HireAHelper’s online, nationwide marketplace to hire professional local moving and packing services.

The pay-by-the-hour rates, online booking and payment system, and excellent customer support make it an easy and affordable middle ground for local or long-distance container or truck moves.

Since the companies listed in HireAHelper’s marketplace are independent, just be sure to study customer reviews and services before booking. You can also check out our other top moving labor companies if you’re looking for something more.

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1. HireAHelper, “Service Guarantee,” Accessed January 3, 2022.